• No refunds or exchanges on all orders. No returns accepted.
  • Typical job completion time is 10 business days for a single location decoration. However factors outside of our control may affect your production timeline.
  • Job completion time is estimated from the time you approve your proof.
  • Digital proofs are typically delivered via email 2-3 business days after payment is made and print ready artwork is received.
  • Quotes provided are based on the assumption that we are doing all of the printing at the same time. If you need to split the printing timeline, you will be charged separately for two print runs due to reduced efficiency.
  • Garment pricing is for S-XL sizes only unless otherwise specified. Sizes XXL and larger require an additional upcharge.
  • Additional services are completed after printing and may increase your production timeline.
  • Delivery and shipping services are completed after your order is printed and will add approx. 3-5 business days to your timeline.
  • Returned garments will incur a 30% restocking fee and shipping costs back to our vendor.
  • A 50% payment or the cost of the goods, whichever is greater, is required to start the job
  • All production runs have a 5% allowable defect rate for each printed location. Any misprints or defects within the allowable defect rate will be credited to your account. Any misprints defects in excess of the allowable 5% defect rate will be reproduced or credited at our discretion. Merch Monster is not responsible for replacing any customer supplied garments that are damaged, lost, destroyed, or otherwise not returned to the customer that are within allowable 5% defect rate.
  • Standard variation for artwork placement on any garment is .25″ with a max variation of .5″ in any direction.
  • Merch Monster is NOT responsible for errors or omissions after the proof has been approved and the job printed.
  • Artwork files and proofs can be changed anytime before you approve your print job. After you approve your proof online, Merch Monster cannot guarantee that we will be able to update your artwork files or proof since your job will be sent to our production department to be printed on one of our presses.
  • All price quotes are valid for 30 days.
  • All quotes subject to revision based on customer changes or upon review of final artwork.
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